Start here. A brief orientation before the first move — what this course is for, how it works, and how to get the most from it. Get your bearings, then begin.

Welcome to Cross-Functional Working

LISTEN: The Two Lenses

REFLECT: Difference, Function, and the Color Energies

MEETING IN THE MIDDLE COURSE WORKBOOK

ORIENTATION

Cross-functional friction does not live inside a function. It lives at the seam — the handoff where one function's work has to cross into another's. This module is about catching the early signals there, before a whole function climbs to “they just don't get it” and it hardens into blame.

LISTEN (A): The Signal At the Seam

REFLECT (A): The Friction at the Seam

LISTEN (B): Observation vs Story

REFLECT (B): The Story Each Function Tells

PRACTICE KNOWING (TEAM EXERCISE): Team Mapping - Handoff Map

KNOWING: CATCH THE FRICTION AT THE SEAM

Under “reckless” and “blocker” sits a real stake. This module gets your team past the caricatures to what each function is actually protecting — the client's trust, the integrity of the system. Both are legitimate, which is exactly why the work stalls.

LISTEN (A): What They're Protecting

REFLECT (A): Pass the Caricuture

LISTEN (B): What They're Protecting 

REFLECT (B): Both Right, Still Stuck

PRACTICE NAMING (TEAM EXERCISE): The Two Stakes

PRACTICE NAMING (TEAM): The Two Stakes

NAMING: NAME WHAT EACH FUNCTION IS REALLY PROTECTING

When two stakes collide, a team runs the same sequence every time: who pushes, who concedes, who goes silent, who gets overridden. This module is about watching that collective default together — what it protects, what it costs, and whose read it reliably loses — without blaming a function or a person.

LISTEN (A): The Sequence You Run

REFLECT (A): The Collective Default

LISTEN (B): The Voice That Goes Quiet

REFLECT (B): Whose Voice the Seam Loses

PRACTICE OBSERVING (TEAM): The Collision-Pattern Map

OBSERVING: WATCH THE PATTERN YOUR TEAM RUNS

The point of seeing the pattern is to change it. This module is about choosing one deliberate shared move at the seam — a flex, not a mask — in a real piece of work, with both stakes still honored, and a return built in so it holds.

LISTEN: One Move Across The Line

REFLECT (A): One Move Across the Line

REFLECT (B): What the Team Keeps Doing

COMMIT: What's the team's shared move?

WILLING: CHOOSE ONE SHARED MOVE ACROSS THE LINE

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    <div style="font-size:12px; font-weight:700; letter-spacing:0.18em; text-transform:uppercase; color:#C9A96E; margin-bottom:14px;">KnowviaME&trade; &middot; The Core Collection</div>
    <div style="font-family:'Cormorant Garamond',Georgia,serif; font-size:44px; color:#fff; line-height:1.05; font-weight:500; margin-bottom:8px;">Meeting in the Middle</div>
    <div style="font-family:'Cormorant Garamond',Georgia,serif; font-style:italic; font-size:24px; color:rgba(226,196,138,0.92); line-height:1.2; margin-bottom:20px;">Cross-functional Working</div>
    <p style="font-size:16.5px; color:rgba(236,244,248,0.9); line-height:1.75; margin:0 0 16px; max-width:620px;">Two functions, one deliverable, and a deadline that does not care that you see the work completely differently. Sales reads Ops as a roadblock. Ops reads Sales as reckless. Both are partly right, which is exactly why it stalls.</p>
    <p style="font-size:16.5px; color:rgba(236,244,248,0.9); line-height:1.75; margin:0; max-width:620px;">This course builds self-leadership at the level of the group. Your team runs four moves &mdash; Knowing, Naming, Observing, and Willing &mdash; on its own cross-functional friction, and turns difference you did not choose into something you can deliver across.</p>
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      <div style="font-size:10.5px; font-weight:700; letter-spacing:0.12em; text-transform:uppercase; color:#1A7F6E; margin-bottom:10px;">What your team will walk away with</div>
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        A read on where your work stalls at the seam &middot; language for the real stakes each function protects, past the caricatures &middot; a clear picture of the collective default your team runs under pressure &middot; and one deliberate shared move across the line, with a return built in.
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      <div style="font-size:10.5px; font-weight:700; letter-spacing:0.12em; text-transform:uppercase; color:#1A7F6E; margin-bottom:10px;">Who it's for</div>
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        Cross-functional teams that share a deliverable and keep stalling at the handoff between them. Best run as a team, facilitated by a certified practitioner, alongside your team's Insights Discovery&reg; profiles.
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    <p style="font-family:'Cormorant Garamond',Georgia,serif; font-style:italic; font-size:18px; color:#0A1F35; line-height:1.5; margin:0;">Difference you did not choose, delivered across &mdash; not smoothed over. Designed to complement and extend the Insights Discovery&reg; experience.</p>
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This course builds self-leadership at the level of the group. Your team runs four moves — Knowing, Naming, Observing, and Willing — on its own cross-functional friction, and turns difference you did not choose into something you can deliver across.

TEAM: MEETING IN THE MIDDLE

Sibyl Perez

Course content

Course Description

This Course Includes